Privacy Policy

Updated Date: February 11, 2025

At YatraSutra, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.yatrasutra.com and make use of our services.

By using our website and services, you consent to the practices outlined in this policy.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name
• Email Address
• Contact Number
• Address
• Payment Information (e.g., credit/debit card details)
• Travel preferences (e.g., destination, dates)
• Passport/visa details (if applicable)

Non-Personal Information:

• Browser and device type
• IP address
• Location data (if you’ve enabled location services)
• Usage data (pages visited, time spent on site)

We collect this information when you book a tour, fill out a form, or interact with our website in any way.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your bookings and reservations
• To personalize your travel experience
• To communicate with you regarding bookings, promotions, or inquiries
• To improve our website and services
• To send you marketing communications (you can opt-out anytime)
• To comply with legal and regulatory obligations

3. Third-Party Services

We may use third-party services to help operate our website and provide our services. These third parties may collect, store, and process personal data as per their own privacy policies. These include:

• Payment Processors: For processing payments and transactions (e.g., Razorpay, Paytm).
• Google Analytics: To analyze website traffic and usage.
• Social Media Integrations: If you log in through social media accounts (e.g., Facebook, Google).

We ensure that third parties comply with strict security measures to protect your information.

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your data in the following circumstances:

• With third-party service providers to process payments or provide other services (e.g., hotels, airlines).
• When required by law (e.g., legal requests, compliance with regulatory requirements).
• In the event of a merger, acquisition, or bankruptcy, your information may be transferred to the new entity.

5. Your Data Protection Rights

As a user, you have the following rights regarding your personal data:

• Access: You can request to access the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data (subject to certain conditions).
• Opt-out: You can withdraw your consent at any time and opt-out of receiving marketing communications.

To exercise any of these rights, please contact us at yatrasutraofficial@gmail.com.

6. Data Security

We take reasonable steps to secure your personal data using industry-standard encryption and security protocols. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These cookies allow us to:

• Remember your preferences
• Understand how you interact with our website
• Analyze trends and improve our service offerings

By using our website, you consent to the use of cookies. You can disable cookies through your browser settings, but this may impact your experience on our site.

8. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect or store personal data of children. If you believe we have inadvertently collected such data, please contact us immediately at yatrasutraofficial@gmail.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please reach out to us:

YatraSutra
Email: yatrasutraofficial@gmail.com
Phone: +91-XXXXXXXXXX
Address: Ernakulam, Kerala, India